Publisher Support Assistant

Welcome to Chicory!

As a Publisher Support Assistant, you will be responsible for supporting an integral part of the Chicory Publisher Network, a thriving community of over 1,000 recipe bloggers, independent publishers and CPG brand websites.

We’re looking for an entry-level team member (0 - 3 years experience) to ensure the success of all of our independent publishers and CPG partner brands’ websites. This entails troubleshooting with partners, guiding new partners through the installation process, ensuring recipe content ingestion quality, coordinating with our team of quality assurance freelancers, regularly ensuring the health of our network by identifying bugs and communicating issues with Chicory’s team of engineers.

We’re looking for the perfect person to bring a positive energy and a hard-working attitude to our growing team of twenty-two. Experience is great, but more important are applicable skills and being a fast learner. The role offers room for growth within the organization and will be tailored to the right person’s interests and strengths.

Your Responsibilities

  • Develop a thorough understanding of Chicory’s products and services

  • Maintain relationships with independent publishers and CPG clients

  • Assist publishers with installing Chicory’s technology on their sites

  • Troubleshoot when publishers need assistance

  • Field inbound questions from publishers and work to resolve all inquiries or issues

  • Work with our product and engineering teams to ensure the quality of publisher-facing products

  • Generate reports and send reporting to clients on schedule

  • Act as an internal advocate for Chicory publishers, bringing issues or feedback to light among the rest of the organization

Your Background and Capabilities

  • 0-3 years of relevant work or internship experience with influencer networks, customer service or communications

  • Experience with Wordpress, HTML, Google Developer Tools a plus

  • Strong written and oral communication skills

  • Organized

  • Friendly and calm under pressure

  • Desire to learn on the job

  • Goal motivated

  • Detail oriented

  • Team player

To apply, send a cover letter and resume to jobs@chicory.co.